• You will need a workstation with Internet access and
Internet Explorer
• You will need your network login and password
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• You will need a workstation with Internet access and
Internet Explorer
• You will need your network login and password
• You will need a second layer of security, provided through a SecurID key fob, which can be obtained through a request to your Allianz Global Investors IT Helpdesk.
• You will need to install the remote access client (Citrix)
on your remote workstation. Workstations in airport
terminals or other public locations will most likely not
allow this application to be installed.
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• Version 7.0.17534 or higher. The correct version for
installation is supplied the first time you logon to the
remote desktop.
• If you have an older version already installed, you should
uninstall that version and install the newest version. You
can remove the old version through Control Panel>Add/Remove
Programs. Then, log back onto the site and follow the
instructions to install the new client.
• The latest version of the full Citrix client can also be
found at www.citrix.com.
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• Clear out your Temporary Internet files.
• This can be done in your browser through Tools>Internet
Options, Delete Files.
• Then close your browser and re-launch it.
• Go through the login process again.
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• Always save to the network to prevent problems.
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• Nothing needs to be changed for Email access or if you’re
only using the built-in Windows firewall.
• If you’re using a different firewall, to access the AGI
workstation or generic desktop access, ports 443 (which
should be open by default) and 444 need to be open in both
directions.
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• All data is encrypted ensuring that it is very secure.
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• Yes. Please be sure you are using the latest version of the Citrix client. See the FAQ item "What Citrix client version does the system require?" for instructions on how to get the current version.
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• Yes. The process for a laptop is the same as for a desktop. Of course, you'll need to ensure that your laptop is left in the office, connected to the network and turned on in order to access it remotely.
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• Right click on the yellow info bar at the top of your browser and select "Fix settings for me..." This is a one time warning which should not appear again.
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• From 6am PT to 12pm PT each Sunday, the remote access services (Your Desktop and Generic Desktop) along with Email access (Outlook Web Access and the Outlook client) and Email synchronization (ActiveSync, Goodlink and Blackberry) may be unavailable for short periods of time due to regularly scheduled maintenance. Typically, you will experience no disruption of service.
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